Privacy Policy

Effective Date: February 3, 2026

Shinwari Solar Solutions (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

Information We Collect

We may collect:

• Name, phone number, WhatsApp number
• Location/area (e.g., Peshawar area)
• Information you provide for quotes (monthly bill range, load details, roof type)
• Any files you upload (such as electricity bill photos or roof photos)
• Basic technical data (device/browser type, pages visited) via standard website analytics

How We Use Your Information

We use your information to:

• Respond to your inquiry, provide quotes, and schedule site surveys
• Recommend system sizing and suitable solutions (on-grid/hybrid/backup)
• Provide support, troubleshooting guidance, and service visits (as applicable)
• Improve website performance and customer experience

WhatsApp and Phone Communication

If you contact us via WhatsApp or phone, your communication is subject to the policies of the relevant platform/telecom provider.

Sharing of Information

We do not sell your personal information. We may share limited information only when needed for:

• Warranty guidance or known supplier/brand processes (as applicable)
• Legal compliance, safety, or fraud prevention

Data Retention

We retain your information only as long as necessary for customer service, quoting, and support, or as required by law.

Security

We take reasonable steps to protect your information. However, no method of transmission over the internet is 100% secure.

Your Choices

You may request correction or deletion of your information by contacting us.

Contact

Shinwari Solar Solutions
Karkhano Palace Market, Peshawar
Phone/WhatsApp: 0323 5552666